Elite Star

VA

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07773 115289

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FAQs & T&Cs

What are your core working hours?

9 am to 3.20 pm Monday to Friday.

 

Can I call you out of hours?

Yes! I work flexibly and fit work around family commitments.  I can take calls from 7 am until 9.30 pm.  If I do not answer please leave me a voicemail message and I will call you back as soon as possible.  

 

What is the best way to contact you?

Call or text on 07773 115289 or email at bianca@elitestarva.co.uk.

 

What happens if we start working together?

I will send you a booking form displaying all my information and the price structure we have agreed.  Please sign and send back to me.  Once received start sending me your work!  It is as simple as that!

 

Do bear in mind it will take time to get to know one another.  My aim is to take the tasks that you no longer want to do or have time to do.  I will take them from you with ease so you can concentrate on other aspects of your business or your life.  

 

Do you have business insurance?

Yes, with Markel Direct.  

 

How do you secure my data?

I encrypt sensitive files using Veracrypt.

I send sensitive data by WeTransfer.

All passwords and credit card details are stored using LastPass (a password manager).

 

Are you a registered member of the ICO?

Yes.  My registration number is ZA317904.

 

Do you work with a team?

Yes.  You will only deal with me as the lead VA and all work is checked by me.  

 

Click here to read my full Terms and Conditions.